Assistance for field engineers using AR technology

Published ON
September 22, 2023
A major Utility Company aimed to gather data and present information about field equipment to field engineers in order to improve Equipment Maintenance.
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Imagine being able to view data in a visually engaging and interactive way through the use of Cloudseed AR-VR technology.

Cloudseed AR-VR offers engaging experiences in real-world settings by utilizing perceptual data and making it available to teams. Our AR-VR technology allows users to visualize and manipulate vast amounts of information, detect unusual business patterns, support remote maintenance with technology-assisted tools, offer immersive learning opportunities with contextualized instruction, and enhance interactivity by identifying new opportunities.

Augmented Reality allows for simple and immediate access to current data.

Advantages

The application enhances sensor data about the field equipment in real time and supports regular maintenance tasks through predictive maintenance capabilities.

All activities can be coordinated and aligned with Enterprise Business Process Systems.

The application retrieves digitized manuals, videos, and other materials from both Enterprise Business Process Management Systems and Enterprise Content Management Systems, which can be accessed as required.

Results

The implementation of the AR solution resulted in significant improvements in the field engineers' productivity and efficiency. The real-time access to technical documentation and guidance reduced the time taken to complete tasks by 50%. The remote assistance feature also helped to resolve issues faster, as the field engineers could get expert assistance within minutes.

The field engineers also reported an increase in job satisfaction, as they felt more confident and empowered while working with the AR solution. They also found the AR glasses to be comfortable to wear and easy to use.

Conclusion

The implementation of an AR solution by Cloudseed for field engineer assistance proved to be a successful and cost-effective solution. The real-time access to technical documentation and guidance, combined with the remote assistance feature, helped to improve the efficiency and effectiveness of the field engineers. It also led to an increase in job satisfaction among field engineers. The solution demonstrated the potential of AR technology in the industrial automation sector and highlighted the benefits of implementing AR solutions in field service operations.

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